Business Solutions – Mail-Order Business

Mail-Order-IT: ERP solution for mail-order businesses

With the business solution Mail-Order-IT, prisma informatik offers a scalable ERP solution for mail-order businesses. Mail-Order-IT offers as standard a wide, integrated module range for the uniform control of company processes. The business solution for mail-order business is based on Microsoft Dynamics NAV, previously named Navision. The specific extensions of the ERP solution Mail-Order-IT, such as the automated order workflow with incorporation of the receipt of payment, were specifically complemented to meet the requirements of mail-order businesses. In this manner, you can profit from a scalable base, which quickly and flexibly adapts to your requirements.

Connection of front-end systems: A flexible, bi-directional interface is present between the web-based sales platforms (OXID eShop, eBay etc.) and the ERP solution. Depending on the possibilities of the sales platform, more complex business cases can be created, such as variant configuration, set creation and customer-specific designs.

Allotment and warehouse management: The allotment process can be configured in a customer-individual manner (up to and including the generation of individual production orders) or stock-oriented manner. Irrespective whether third-party, own or dynamically managed warehouses: With the business solution Mail-Order-IT for mail-order business, the respective procedure can be selected, which is optimal for each particular usage case.

Automated order control: The business solution Mail-Order-IT offers an automated order release for the various payment systems. Here, in the scope of payment transactions, various providers can be connected (MT940 statements, credit card clearing companies, PayPal etc.) in order to initiate the delivery processes in the workflow control by means of the import and balancing proposal.

Shipping and logistics: Picking and shipping can be designed as required. The integration of service providers (package delivery, forwarding agents etc.) is an important automation process. Your customer can be automatically informed on all important conditions in the process (e.g. receipt of payment, goods issue).

Complaints management: From the creation of a pick-up order up to the replacement delivery and payment of credit, the processes are covered by the business solution Mail-Order-IT for mail-order businesses.

Evaluations: The Microsoft SQL Server is not only used for Microsoft Dynamics NAV / Navision as a relational database management system, but also for the functions in the area Business Intelligence (customer relations, article and warehouse value developments etc.).

You can expand your business model with the ERP solution “Navision” and the extensions for mail-order businesses: An international orientation is immediately possible with the multi-currency / multi-lingual capabilities of Microsoft Dynamics NAV / Navision. Thanks to the secured back-office functionality you can focus on the generation of new sales channels (e.g. mobile commerce) with Mail-Order-IT.