Support of the ERP software by means of life cycle management

The support of the ERP software by means of life cycle management following the successful introduction is a very comprehensive term at prisma informatik. We believe the usefulness of ERP software only appears in the actual operation. Therefore, we place a great emphasis on a continuous process of improvement. At the beginning of a project most clients are only able to define their wishes in broad strokes. Much is still unknown and is not defined as a requirement. Nevertheless, especially here lies enormous rationalisation potential.

Our customers have for instance made the best experiences with our maintenance and provisioning service, which is designed for continuous improvement. We create an individual, web-based portal (operation portal) for each maintenance client, through which we structure the cooperation. Via this portal among others we set up a forum for maintenance requests, current license information and client-specific documents as well as training material.

High availability of qualified support by means of life cycle management
 
An important factor for success for the stabile operation of a software system that increases in value, is the high availability of our qualified support staff during the entire life cycle of the ERP software. During the operation of complex software systems that are installed company-wide, it is unavoidable that questions continuously arise during operation, which require professional support that is rendered quickly and successfully.