Our services for you
In many companies today, modern business software forms the foundation for the transparent handling of all business processes. To ensure that you, too, find a solution that meets your requirements and that it always operates smoothly and efficiently, the IT specialists at the prisma Group support you with an optimal service package for the areas of ERP, BI, and DMS. This guarantees our customers comprehensive and expert support both before and after the implementation of the desired product.
Consulting and project management from a single source
Because we are committed to long-term, productive collaboration, our range of services begins long before the actual implementation of a project – with comprehensive, forward-looking consulting. Our consultants’ knowledge and expertise guide our clients through system planning and the implementation of tailor-made ERP, BI, and DMS solutions (Dynamics 365 Business Central | Qlik Sense | DocuWare).
In doing so, we look not only at individual systems but also at how they optimally interact within the entire enterprise landscape. Through strategic consulting with a long-term vision, we lay the foundation for end-to-end processes, transparent data flows, and well-informed decisions. At the same time, we’re already laying the database today for the successful use of artificial intelligence (AI) by creating structures that enable intelligent data utilization in the future.
Our comprehensive project management ensures maximum transparency and seamless implementation. A constantly updated project schedule, online documentation, automated notifications, and the release of new software versions and updates ensure that all stakeholders are always on the same page. Thanks to our agile consulting approach, we can respond flexibly to new requirements and work with our clients to develop solutions that not only meet current needs but also address future challenges.
Development, Realisation and Implementation
Using a field-proven process model, the prisma Group ensures that software solutions can be efficiently rolled out and operated sustainably. From conception through licensing, development, and implementation to ongoing operations, we provide our customers with comprehensive support and lay the foundation for a future-proof digital enterprise platform.
We offer comprehensive expertise in the integration of Dynamics 365 Business Central, the Qlik analytics software, and the DocuWare document management system. In addition, we support companies in implementing modern cloud and SaaS strategies, developing custom apps, and integrating innovative technologies and platforms.
Another focus is on the use of Artificial Intelligence (AI). By intelligently linking data, processes, and applications, we lay the groundwork for modern AI applications that reduce the workload on employees, accelerate decision-making, and unlock new efficiency potential. In doing so, we prioritize scalable architectures and clean data structures as the foundation for future innovations.
The implementation and support of these business solutions were provided by a single source. Thanks to state-of-the-art technologies and the seamless integration of all systems, end-to-end processes are created without any data discontinuities. As a result, our customers benefit from a high-performance, interconnected, and future-proof system landscape that can respond flexibly to new requirements and technological developments.
Comprehensive support: Holistic Life-Cycle Management for the SaaS world
To ensure your business applications remain high-performing, secure, and available at all times, we offer a comprehensive support and quality concept that goes far beyond traditional support. Following a successful implementation, we support you through a holistic life-cycle management approach and ensure the continuous evolution of your system landscape.
Update cycles in the cloud environment are very frequent. Particularly in the context of Microsoft Dynamics 365 Business Central, we support our customers through a regular online customer format called “Insights & Perspectives.” In concise sessions, we provide information on current trends, technological innovations, product developments, and real-world best practices, keeping our customers up to date on the latest developments in digital transformation at all times. We then guide you through the process of implementing regular updates, for example, by providing suitable test environments, supporting the rollout of new features, and overseeing the final execution of the update process.
Furthermore, through automated testing, structured release processes, and proactive planning, we ensure that your solutions remain release-ready at all times and that innovations can be leveraged without disruption.
We always keep an eye on technological developments, new AI features, and opportunities for optimization, and proactively advise you on how to leverage them.
With our support model, you benefit not only from reliable support but also from a partnership-based approach that continuously refines your solutions, ensures future-proofing, and keeps your company ahead of the curve – even in a rapidly changing SaaS and AI landscape.
“Our support collaboration is based on two equally important pillars: We ensure the secure and reliable operation of your business platform – and we provide you with personalized, proactive support based on our deep understanding of your business. Because good support doesn’t just resolve individual tickets; it understands the bigger picture and continuously evolves your platform together with you. With a holistic SaaS approach, automated testing, structured update and release support, and a focus on new AI and automation opportunities, we ensure that your solutions remain up-to-date, high-performing, and future-proof at all times.”
Jens Thamer, Managing Director
Training and Workshops for Sustainable Success
The success of a software solution depends largely on the people who work with it every day. Through our training programs and in collaboration with prisma informatik GmbH, we ensure that your employees can unlock the full potential of your business applications and use processes efficiently.
Our offerings range from practical standard training courses for Microsoft Dynamics 365 Business Central to training programs tailored specifically to your needs. This allows for in-depth exploration of specific topics and their optimal integration into daily work routines.
In addition, we offer workshops for Qlik Sense as well as other training formats focused on modern business applications, data analysis, and digital processes – for example, for the PI Suite. In this way, we lay the foundation for high user acceptance, sustainable knowledge transfer, and the successful implementation of your solutions.
Our Services at a glance:
- Implementation and support for Microsoft Dynamics 365 Business Central
- Business intelligence and data analytics with Qlik Sense
- Digital document management with DocuWare
- Process consulting and digitization
- Custom extensions and integration of existing systems
- AI readiness for corporate data
- Long-term support, training, and ongoing development
Our many years of project experience enable us to create solutions that are tailored to our customers’ actual needs and grow alongside their businesses.