As we focus on long-term, productive cooperation, our range of services is already available before the project is actually realised – with comprehen­sive consultation in advance. Our consultants' know­ledge and expertise accompany the customer when they are planning their system and implementing their desired ERP and Business Intelligence solutions. Comprehen­sive project manage­ment, supported by the highest level of project transparency, a project time­table that is always current, online documentation, automated notifi­cations and provision of new program versions and updates, means that every­one involved is always up to date.

To ensure that your software is always avail­able and to prevent down­times and their negative effect on your business processes, we also provide you with a tried and tested package of measures to implement your ERP solution and assure its quality. Once the new system has been implemented success­fully, prisma informatik GmbH also manages your software systems as part of an integral lifecycle management process, which serves as a continuous improve­ment process.

Our customer satisfaction is of great impor­tance to us. To guarantee that the system operates smoothly after an ERP solution is implemented, we support our customers with the comprehen­sive prisma informatik system manage­ment concept. Comprising an deployment contract, support agreements and service packages, it also provides long-term in enabling a planned continuous improve­ment process and an investment in IT by an efficient lifecycle management.

In addition to qualified support, project-related documentation, high-quality release maintenance and secure, high-performance infra­structure, our concept also includes attractive conditions. Furthermore, our customers are granted usage authori­sation for the prisma informatik customer portal, the SQL toolbox and a developer toolkit database that can also be used to optimise the business processes.

The prisma informatik system manage­ment concept goes hand in hand with the Microsoft Dynamics Enhancement Plan and Qlik Support Plan, which also provides many benefits such as access to new versions, service packs, online training courses and certifications.