Microsoft Dynamics 365 – product suite for business software

Being successful in a digital world

Traditional boundaries are being shifted by digital transformation. Historical silos between diverse systems become obsolete. Microsoft Dynamics 365 is the next generation of intelligent business applications that enable companies to grow, evolve and transform. These applications unify CRM and ERP capabilities by delivering new purpose-built applications that work seamlessly together with familiar Microsoft tools like Office 365, Microsoft Teams and Power BI to form your specific business needs and support long-term success. Our main focus here is on Dynamics 365 Business Central.

Dynamics 365 – the integrated product family

With the Dynamics 365 product family, Microsoft offers you a unique range of products to intelligently map all business units and processes in an integrated and unified business application:







Our solutions of the Microsoft product family


Discover how to work smarter across your sales, service, project and operations teams and get connecting optimally.

Dynamics 365 Business Central is part of the Dynamics 365 product family and an all-in-one business manage­ment solution that provides a basis in all sections, is both user-friendly and customiz­able, and help you connecting your business to make smarter decisions.

As a member of the Dynamics 365 product family, Business Central customers can take advantage of the integrated product range. For deeper functional capabilities or increasingly complex processes, you can easily extend the application at any time, e.g. with Dynamics 365 for Sales and Dynamics 365 for Marketing.



Shift to digital selling and equip your sales teams with adaptive guidance for sales to better serve customers.

Microsoft Dynamics 365 Sales focuses on sales and contact management. Dynamics 365 Sales provides you with the right leads, contacts, and sales opportunities to build your companies‘ sales pipe­line. Integrated processes lead you through the phases of the sales process. User-friendly dash­boards support the achieve­ment of goals and provide important information to increase sales.

With Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Customer Service, you have two modules that map a comprehen­sive CRM system.


Discover and qualify leads, build business relationships, and grow your opportunities through personalized customer experiences.

Microsoft Dynamics 365 Marketing is a marketing module, that pools your marketing content, data and processes with Dynamics 365 to create engaging customer ex­periences passing all touch­points.

Dynamics 365 Marketing moves beyond basic e-mail marketing and delivers comprehensive capabilities for creating and running multi-channel campaigns to generate leads for your sales team using simple drag-and-drop design tools.


Discover the end-to-end solution that enables consistent, connected support across all channels.

With Microsoft Dynamics 365 Customer Service, you can deliver compelling customer service. Integrated intelligence delivers faster, more personalized service and increases the value of each inter­action.

With Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Sale, you have two modules that map a comprehen­sive CRM system.

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With its cloud-based software offering, prisma informatik GmbH is proving to be the ideal partner in times of modern work.

With its various cloud offers, prisma informatik proves to be a strong partner in times of digitalization and modern work.

At the end of November we invite customers, interested parties and partners to our virtual Business Week.

prisma informatik will be represented again this year at the university fair in Kempten.